Service and guests’ satisfaction
Through systematic guest feedback and targeted staff training, we aim to ensure a consistently high level of guest satisfaction of at least 9 of 10 points and are constantly improving our services.
Sustainability
Sustainable Stays in the Heart of Bern
At Hotel Kreuz Bern, sustainability is not just a trend – it is an integral part of our daily responsibility. As a city hotel in the heart of Bern, we are committed to systematically reducing resource consumption per overnight stay, strengthening the regional economy, and creating a responsible guest experience. To achieve this, we focus on measurable objectives and the continuous improvement of our performance.
We view sustainability as an ongoing journey of development.
Our corporate culture is built on responsibility, transparency, and long-term thinking. These values form the foundation of every strategic and operational decision we make.
Our goal is to provide you with a comfortable, enjoyable, and truly sustainable hotel experience.
The environmental performance
We are implementing targeted measures to reduce energy consumption, water consumption and waste. A particular focus is on reducing food waste and expanding sustainable procurement.
Regional Responsibility / Sustainable Gastronomy
We work closely with local partners and active integrate regional offerings into the guest experience. We promote regional supply chains, increasing our use of certified products and ensuring transparency regarding the origin of our food.
Responsibility for our employees
Fair working conditions, clear structures, and regular training and development reviews are central components of our corporate culture.